FUNCTIONS
2) Can the lock still operate if there is a power failure?
Definitely! The lock operates on batteries so a power failure will not affect its operations.

3) What types of batteries can I use?
Both the normal kind (disposable) and rechargeable batteries can be used but alkaline batteries are recommended. Please note that rechargeable batteries do not last as long as the disposable ones, so replace the rechargeable batteries immediately when you hear the battery replacement alarm.

4) How do I know when to replace the batteries?
The battery replacement alarm will go off one week before the battery is about to go flat. The indicating lamp (the round rim of light) will blink in red to alert you to change the battery. The lamp will illuminate in blue when the door is working.

5) What if the batteries go flat?
There are 2 solutions.
One, insert the emergency/mechanic key and turn to open the door.
Two, contact the 9V battery to the emergency power supply plate to supply instant power to the door lock.

6) Will the registered password and fingerprints/ cards be deleted when the batteries go flat?
No. The password and fingerprints/ cards are recorded in an onboard memory chip, so the storage is permanent and the registered information cannot be deleted unless you change the password or reset the system.

7) Can the fingerprints or cards be deleted?
Yes. All registered fingerprints or cards can be deleted by using the current password. The erased fingerprints or cards cannot be used to open a door.

8) What kind of card is suitable for usage?
The card has to contain an RF chip (Mifare Type A, 13.56Mhz) e.g. SMART card, Kopitiam card, staff card.

9) Why is there a need for the mechanical emergency key when the door can be operated by fingerprint, card or password?
You can use this key and open the door in the event when the batteries run out or the door lock is malfunction.

10) What is an anti-panic opening system?
An anti-panic opening system allows you to turn door handle just once to open the door, with no other procedures required. This is to facilitate the residents of the house to evacuate immediately during emergency situations.

11) Is there a fire alarm installed in the lock?
Yes. If the thermal sensor of the door lock detects a fire, a warning alarm will be given off (the function is not selectable and set as factory default).

12) Is the lock waterproof?
No. Although an exposure to a minute amount of water is harmless, the door lock is designed to be used indoor or under the shelter.

13) Why is my fingerprint not detected by the sensor even after I have registered it? What can I then do?
This may occur when the fingerprint is positioned differently as compared to when you register it. For the fingerprint to be detected, the difference must not exceed a certain tolerance. Please try again with different fingerprint positions.
In addition, due to genetic differences or the difference in our occupations, some people tend to have thinner fingerprint lines so the system may have difficulty detecting the fingerprints. If that is the case, the person can use the password or the emergency key to open the door.

14) Can I use a remote controller for the door?
Yes. You may register up to maximum 2 remote controls for the doors. The remote controllers are optional and can be purchased at an additional charge.

15) Can my door be forcefully opened?
No. Besides the double locking function, an additional layer of protection is achieved through the intrusion alarm. If any incorrect password is entered for three (3) times consecutively, a warning alarm will sound (Biri ~ Biri ~ Biri) for 10s and the door-lock will not work for a minute.

DESIGN
16) What is it about the design that is different from other brands?
Like any other SAMSUNG products, the designers emphasize on elegance and style. The screws are well-hidden from view and so is the mortise lock because it comes with a built-in hidden door sensor

17) Where are the door locks manufactured in?
All the door locks are manufactured in Korea.

MAINTENANCE & SUPPORT
18) How long is the warranty period for these door locks?
The warranty period is 1 year from the date of purchase. We still provide support and maintenance after the 1-year period for a fee; please feel free to call 6564 4704 to enquire.

19) How can I clean the door lock? Can I use soap water?
Please do not use liquid or aerosol cleaners as they may cause damage or scratches. As far as possible, use only a slightly damp cloth.

20) What is double locking function?
Once the double locking function is chosen by pressing the open button and holding it, the door is also locked from the inside. In other words, the system does not accept any access from outside unless the function is cancelled. This serves to further enhance the security by preventing intrusion, especially at night.

21) Should I need any maintenance, who shall I contact?
Please feel free to contact us at 6564 4704 or visit us at
Hanman International Pte. Ltd.
2 Jurong East Street 21
#03-157 IMM Building
Singapore 609601

22) Can I go to any SAMSUNG servicing counters for after sales support?
Unfortunately no. The product is under a different business branch from the electronics and mobile phones and most importantly, the maintenance requires special technical expertise.